How much does delivery cost?
UK Mainland - £7.50
Bournemouth & Poole - £5.00
Salisbury & Dorchester - £5.00
How do i track my order?
When your order is shipped you will receive a text message or email regarding your tracking details. You will be able to click a link which will show you details about the whereabouts of your order. we recommend downloading the DPD app where you will be able to see i) Where the driver is ii) Your delivery time slot and much more.
When will my order arrive?
Orders placed Monday to Thursday before 12pm will be dispatch the same day and should be expected to arrive the next working day.
Orders placed after 12pm Monday to Wednesday will be dispatch the following working day.
If you place your order after 12pm on Thursday, it will not be dispatched until the following Monday.
We cannot dispatch orders on a Friday as the order will arrive the following Monday, consequently the food will not be fit for purpose
Can you take the polystyrene boxes back?
For Nationwide deliveries unfortunately we cannot take them back. You can reuse them as plant pots, storage containers or let your four legged friend(s) have some fun with them :) If you are on one of our local delivery rounds our drivers are more than happy to collect them on the next delivery to yourself.
Whats the minimum & maximum weight for delivery?
The minimum delivery weight is 5Kg, There is no maximum weight you can order however you will be charged delivery per every 24Kg.
For Bournemouth(BH), Poole(BH), Salisbury(SP) & Dorchester(DT) deliveries there is no weight limit, you can order as much or as little as you require.
How do i contact you regarding my order?
You can contact us via:
Phone: 01202 625728 (Lines Open 9:00 - 16:00)